If the products you receive are damaged or faulty in any way, or not what you originally ordered we will exchange the items.

Please notify us immediately by calling Windle London Customer Services on
017 6889 1394 (Monday to Friday 9am – 5pm, excluding public holidays). Alternatively you can email: orders@windlelondon.com

To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection. We will send a prepaid packaging for you to post back the items to:

Windle London Customer Services,
Unit 1 Ullswater Road Business Park
Penrith
Cumbria
CA11 7EH
UK

Delivery for replacement products is within 2 – 5 working days.

In circumstances that you are not satisfied with your order of WAM electrical tools due to a technical fault, we aim to put it right as soon as possible. WAM tools are guaranteed for a period of one year from the date of purchase against defects due to faulty workmanship or materials. Product protection covers both parts and labour. Service is provided only upon presentation of receipt of purchase, completed product protection card with the date of purchase within the guarantee period, and the faulty product itself.

This guarantee is not valid if the defect is due to accidental damage, misuse or neglect, or in any case where alterations or repair are carried out by unauthorized person.

Please send products for return or exchange, including completed product protection card and receipt of purchase to:

Windle London Customer Services
Unit 1 Ullswater Road Business Park
Penrith
Cumbria
CA11 7EH
UK

Delivery for replacement products is within 2 – 5 working days.